Frequently Asked Questions

Is your kitchen HSE approved?

Yes, Cove Cake Design is registered with the HSE according to European Communities (Hygiene of Foodstuffs) Regulations 2006. I have also completed the Primary Course in the Principles and Practises of Food Safety.

Do you offer consultations and tastings?

As a one-woman business I have found that the needs of all of our clients are best met through email and phone consultations with tastings operated via my popular sample box service. Sample boxes are dispatched every 2-3 months and are subject to availability. Please enquire for next available dates. Sample boxes consist of five cake flavours which are dispatched by overnight parcel service for you to sample in the comfort of your home. Flavours are chosen by Cove Cake Design although I will endeavor to accommodate any requests. Sample boxes are complimentary once deposit has been paid.  Prior to payment of a deposit a fee of €50 for a sample box is charged which is redeemable against your deposit should you choose to order.

Do you make cakes for special diets?

Unfortunately all of our cakes presently contain wheat, eggs and dairy. Whilst all do not contain nuts we do use nuts in our kitchen. I am currently working on a vegan menu…please ask!

Can I have my cake decorated with fresh flowers?

In the interests of food safety I recommend using organic edible flowers for decoration of your cake. I work with an Irish supplier who can supply suitable blooms that can compliment your floral palette (dependent on seasonal availability) and I would be delighted to arrange these on your cake for you.  Many clients do however prefer to get their wedding florist to supply flowers for their cake for continuity. In this instance I recommend that the client consult with their florist on details of the flowers’ toxicity as not all flowers are suitable for placing on a cake. I am happy to advise on options for flower placement and the requirements for placing them on the cake such that if they are non-edible that they do not come into contact with the cake. Ultimately if a client uses their own florist the contract is between the florist and client and I cannot accept any responsibility for the flowers for the cake.

Can I make changes to my order?

I advise that you check your order carefully and let me know within 7 days whether changes are needed. Your cake is very important to me and should you require any alterations after that period I will endeavour to do our best to accommodate them. If the alteration affects the cost, or if the preparatory work on your cake has already commenced, Cove Cake Design reserves the right to increase the quoted fee accordingly.

Do you have cake stands available for hire?

I love to collect gorgeous cake stands and have a variety which are available for hire at a cost of €20-€35 depending on size, plus a €75-€150 refundable security deposit (depending on size of stand) per stand. Cake stands are due to be returned within three working days of your wedding date upon which the security deposit is repaid in the absence of any damage.

How should my cake be stored?

When your cake is collected/delivered, I will issue you/your event coordinator with a cake information sheet which will detail storage and serving information to ensure your delicious cake is served to your guests at its very best.  To enjoy your cakes at their freshest, I recommend that they are consumed within 24 hours of delivery/collection.

Do you have a delivery service?

I offer a delivery and set-up service for wedding cakes. I am based in South County Dublin and delivery is calculated on distance to your venue and set-up requirements.

Where do you deliver to?

I deliver anywhere within a two hour radius of South Dublin. Due to cost I do not offer delivery outside of this area. However you are welcome to collect your cake if your venue is further afield. If your cake is collected it will be packaged appropriately and I will issue you with storage and transportation guidelines. Cove Cake Design cannot accept responsibility for any damage to collected cakes after they have left our premises.

What is your cancellation policy?

Cake cancellations must be made in writing. As your cake booking is reserved solely for you and certain components for your cake(s) may be ordered and/or made months in advance the following conditions are implemented when an order is cancelled:

For wedding cake orders cancelled within 6 weeks or celebration cake orders cancelled within 3 weeks of your scheduled date, the full balance is payable. Please note that all deposits are non-refundable.

Do you have any other terms and conditions?

These are our most popular FAQs but detailed Terms and Conditions policy will be emailed to you on placement of an order.

Do you have a personal data Privacy Policy

In compliance with General Data Protection Regulation requirements I have a detailed data privacy policy which details why and how I collect personal information, how it is stored, protected and handled. This will be emailed to you along with terms and conditions when you place an order.